An Award-Winning Customer Experience
Posted: March 11, 2016
At Village Home Stores we take customer service very seriously. Since 1984 we have been providing expert service and quality products to our community. We are in the business of creating life-long customers. That can only happen when we put our customers and community first. Our “small business” was so thrilled recently to receive National recognition for our Appliance Service department. The United Servicer’s Association awarded our store as “Most Professional Service Company” in the 1-2 technicians category.
Rob Ries, Co-Owner of Village Home Stores heads up our service team that includes service dispatchers and parts administrators Amy Currier (left) and Ruth Miller (right). Jeff Gerber (inner left) and John Moore (inner right) are our Expert Appliance Service technicians.
Recently we have added a third technician to help provide our customers an even quicker award-winning service experience. We do apologize for the “Humble Brag” but for a small business like us to stand out in such a large community of servicers is exciting. Village Home Stores offers many services and we do so to a large radius of areas surrounding Geneseo, IL. We are proud of our small-town roots and can’t imagine our store being located anywhere else.
The semi-finalists for the United Servicer’s Award were selected by a panel of 5 judges and based on the 4 following areas: Technician Uniform; Service Vehicle; Company Logo: and Online Presence in Social Media. Then the finalists were selected by a group of service peers when put to a vote. No successful business should ever stop improving or learning. That is why all departments of our store attend industry conferences and trade shows whenever it is possible.
Co-Owner of Village Home Stores Rob Ries and Senior Service Technician Jeff Gerber were present at the Annual Service Training Institute in Miami, Florida in February to accept the award. Our staff attends many shows throughout the year. It is important for our customers to have access to anything new and up-and-coming. We also want to be sure that our staff is as knowledgeable as possible on products and trends within the categories of products we carry. Kitchen and Bath products, Lighting, Floorcovering, and Appliances are all continuously changing areas and we want you to have access to the latest and greatest.
Expert product knowledge is something our customers have come to expect from the Village Home Stores staff. Continuing training for our staff like the Dura Supreme Cabinetry training event shown above, is key to keeping our staff sharp on all that we offer. We have recently transitioned one of our current team members to act as our on-site product trainer within the store. ipads and smart TVs are also now a key part of your buying experience with our store.
Embracing current technology and new products and services help keep us at the very forefront of what is happening. We will never stop striving to be your industry experts. 2015 was a pretty gigantic year for our store and 2016 is shaping up to be even better! We have already been awarded with the Best of Houzz in Customer Service for the second year in a row! Houzz.com hosts the largest residential design database in the world. Co-Owner Jim Ries (shown above with sign) was recently recognized as an early-adopter of this platform. Houzz has become an incredible tool for our staff as they work closely with customers to create and collaborate on a finished design for their own dream space. We have chosen to use our professional profile on Houzz.com to showcase our portfolio of work and a place for our customers and colleagues to review us. But that’s not all! We were also awarded with another Quad Cities Locals Love Us award in the Custom Cabinetry category for the second year in a row. We work hard to provide an exceptional customer experience for our customers and truly appreciate this award in particular because it is based on customer voting. Thank you to anyone who was one of those voters.
Now that your customer experience at Village Home Stores falls into the new category of “Award-Winning”, we are taking customer service even more seriously moving into 2016. If you have become one of our customers in the past 32 years we thank you so much! When you call for a service appointment, or purchase a light fixture from our store we want to count on seeing you again the next time you need anything we provide. We consider our customers as the main ingredient in our store’s community. Stop in anytime just to say “hello” to see what we are working on and what is new! Schedule your appointment for a project at (309) 944-1344 or online anytime at VillageHomeStores.com.
This entry was posted in Blog, Jim, Kitchen and Bath Trends, Our Process, Village Home Stores in the Community and appliance, appliance repair, award winning service, awards, best of houzz, best of houzz 2016, Customer Service, expert service, Houzz, jim ries, locals love us, most professional service company, rob ries, service awards, united servicers association, united servicers award, Village Home Stores on March 11, 2016.