First and foremost a gigantic THANK YOU to our customers and contractors who helped us to be considered in the Best Of Houzz 2015 award process. We are so excited and grateful to announce that our store received an award in Customer Service from Houzz.com.
Houzz.com has become a wonderful tool for our customers and contractors to use during their project with us. Last year we became more active on the site to give access to our project photos to the 25 million monthly users the site sees. Many of the projects featured right here on our blog have been uploaded as complete projects to our Houzz.com portfolio. Find our Houzz professional profile here.
If you are unfamiliar with Houzz.com and what it is we want to give you a brief how-to in this blog post. The site itself also runs as a very user-friendly app on tablets and even smart phones. Many of our clients use the Houzz app on their tablet while right here in our store. Houzz is available to help you collect ideas and inspiration for your remodel or new home project. What sets this site apart from others is that you must be a professional to upload content to the site. Not only is the content itself monitored for quality, all reviews submitted to the site go through an extensive process before being posted.
Using Houzz is very simple. You create an account using your email address. From there you will create “ideabooks” that you will save your project ideas into. Think of these ideabooks as the file folders you would keep your images within. If you were building a home, having multiple ideabooks to keep areas of the project organized can be a fantastic tool. These ideabooks can also be made private. For example, you and your spouse or partner can share your houzz ideabooks with your designer at Village Home Stores and make notes within the app. This allows you a visual way to collaborate on ideas. Our “Hoods” idea book is shown on the left. We often use this ideabook in meetings to help get an idea of what look the client is looking for in their design. Houzz has a step-by-step tutorial about creating ideabooks that can be found here.
Each professional profile requires upkeep and accessibility. We monitor our profile closely for any questions and interaction we get from our content. We receive around 2-5 questions about our project photos weekly and are able to provide expert answers to the users on the site. Many of the questions you may have about an image you find on Houzz can be answered within “tags” on the image. Image tags on Houzz can be added by users and professionals both publicly and privately. These tags are another great tool to use an collaborate with your professional. These green price tag icons are click-able notes within the image. They may include product information or notes from your designer as to why the image was saved and sent to you. If you find you have a question that isn’t answered within the image description or a tag you may always contact the professional who uploaded the image.
We do love Pinterest but sometimes content on that site can lead to a “dead end” and your questions remain unanswered. On Houzz you have direct access to the professional who provided that content via email. In fact think of Houzz as a professional directory for your project. Houzz is the largest residential design database in the world and it is and easy way for people to find inspiration, organize their ideas, get advice, and hire the professionals they need to help turn their ideas into reality. Houzz offers a wonderful service to their users that connects a professional directory with project images and customer reviews. Thanks again to all of our clients and colleagues who reviewed and used our profile in 2014 and led to this Best of 2015 Customer Service award!