Quad Cities Kitchen Showroom Wins Best of Houzz in Service for 5th Year!

Village Home Stores wins Best of Houzz Customer Service 2019 | villagehomestores.com

We sincerely can’t believe that our small business was honored again with a Best of Houzz Customer Service award in 2019. Customer Service awards are so incredibly important to us because we have chosen to make your experience with our store our main focus. Anytime we are recognized for keeping this focus, it only makes us more excited to keep on going for you! Since 1984, our customers have been amazing with their return business, referrals, and online reviews. We are of course very thankful as well for the community of builders and contractors that we partner with in the Quad Cities area. Thank you for helping our small business stand out in such a gigantic industry.

Quad Cities area kitchen showroom Village Home Stores wins Best of Houzz Customer Service award in 2019. | villagehomestores.com

What is Houzz?

So what is Houzz? If you are online searching for ideas for your home, chances are you will stumble upon a link to Houzz pretty quickly and find out. Houzz is a website and app that is packed with content from 2.1 million home building, remodeling, and design industry professionals. It is the leading platform for home renovation and design and as of the time we post this blog, there are over 40 million monthly unique users on Houzz! Are you one of them? Houzz is free for you to join and it acts as a place to get current project inspiration, find local professionals, and organize your ideas. We are still pinching ourselves over receiving a service award in 2015 that it is truly taking us aback to realize this is our 5th year in a row to receive Best of Houzz in Customer Service.

Quad Cities area kitchen showroom Village Home Stores wins Best of Houzz Customer Service award for 5th year. | villagehomestores.com

How To Use Houzz Ideabooks

Curious how you can use this platform to help organize your remodel or new home project? Your first step is to sign up for a user Houzz profile of your own. This allows you to log into the app and keep your ideas organized as well as use the messaging system within the app to contact professionals like us privately with questions. TIP: they do send quite a few emails to users, so try and un-select any options available to avoid a full inbox of notifications Next you will want to create some ideabooks for you to sort and save your ideas into. Think of ideabooks as file folders within your Houzz profile to keep things organized. On the Village Home Stores profile, we use ideabooks to sort categories of product or areas of a design (i.e. kitchen hood ideas, flooring, tiled backsplashes, etc). Follow this link to see our ideabooks.

How to use Houzz ideabooks by Best of Houzz winners Village Home Stores. | villagehomestores.com

You can create many ideabooks, or choose to just build one to “save” your ideas to. Within the Houzz app you can even make notes to yourself about an idea you are saving. Another great feature is sharing these ideabooks with a spouse or your design professional to start a conversation about how you can take your idea and include it in your own project. Houzz has great features within sharing like adding text, sketching on images, arrows, and even stickers to the idea as you collaborate.

How to use sketch feature in Houzz ideabooks by Best of Houzz winners Village Home Stores. | villagehomestores.com

We have found this platform to be the best location for Village Home Stores to “house” our portfolio of work. While we don’t add every single project we work on to the platform, we try and update it at least a few times a month to give you a fresh idea of the work we are completing around the Quad Cities region. Village is so blessed to be located in Geneseo, IL because it means we can work in such a large surrounding area. You will see so many different cities represented in our projects. You can browse our projects on Houzz here at this link.

View our portfolio of work in the projects section of our Best of Houzz winning profile. | villagehomestores.com

Great customer reviews remain our favorite part of our Houzz profile because it warms our hearts to hear from our happy customers. If you have written us a review online this year you are sharing this award with us! Your kind words help our store stand out online and give our potential new customers way to learn who we are and the work we do. We have also been awarded a few other badges on our profile. We have been recognized as being “knowledgeable and highly valued by the Houzz community” with a Houzz Influencer badge. Our customer reviews and quick response-time for Houzz messages have granted us a Houzz Recommended badge. We have also reached a milestone of having our own work saved over 25,000 time to ideabooks on the platform.

Quad Cities area kitchen showroom Village Home Stores wins Best of Houzz and influencer badges. | villagehomestores.com

If you are curious about how you can use Houzz to collaborate on your upcoming project with our Kitchen and Bath design team just reach out to us! Our designers are excited to see what inspires you and how we can help make your own space amazing. You can find out more information about Village Home Stores here on our website and feel free to contact us to get the conversation started about your own project.

Who is Village Home Stores?

Hello there! We hope that you have found this post because you a curious about Village Home Stores and want to know more about us. Village Home Stores is a small business located in a small town with a BIG mission to be your regional home store experts. That is why we have so many categories of products all under one roof for you to shop at 105 S State Street in historic downtown Geneseo, IL. We offer appliance sales and service, cabinetry and countertops, lighting, flooring, wall tile, and custom window treatments for remodel and new home customers. Having our store located in a strong, growing small town community allows us to provide our clients with over 10,000 sq. ft. of showroom as a destination. We service a large radius surrounding Geneseo including the entire extended Quad Cities region. Located in Downtown Geneseo, IL Village Home Stores is proud to be a small business rooted in a strong, growing community like Geneseo. | villagehomestores.com

Since our founding in 1984, Village Home Stores consistently strives to improve the customer experience while offering quality products at a reasonable price.  We offer a one-stop-shop approach and can build an expert team for your project no matter the scale or budget. Curious about what you can expect when shopping at or working with Village Home Stores? Press play below to meet our owners and learn more about who we are.

We want to thank BrandSource for providing us with such a great way to tell our story! They created this video for us in August of 2018 when we were named the 2018 BrandSource Dealer of the Year at the National Convention & Expo in Las Vegas, Nevada. Our co-owners Rob Ries and Jim Ries were on hand to receive the honor at the awards ceremony. The BrandSource Dealer of the Year award is presented annually to a member who has shown continued support of BrandSource and its direct suppliers.

Co-owners of Village Home Stores, Rob Ries and Jim Ries were on hand to receive the honor of being named a 2018 BrandSource Dealer of the Year. | villagehomestores.com
Co-owners of Village Home Stores, Jim Ries (centered left) and Rob Ries (centered right) were named a 2018 Dealer of the Year at the BrandSource National Conference held in August. Photo provided by AVBmarketing.

If you are familiar with our weekly TV show, or this store blog, then you know we love telling stories about the projects we have completed for our customers. It is a bit awkward sharing our own story, but we think it is important for us to get information out there about our store so that we can help as many people as possible with the expert team and services we have assembled over the years.Village Home Stores an award-winning expert appliance service and repair team servicing all of Henry, Rock Island, Scott, Mercer, and Whiteside counties. 309 944 1344 | villagehomestores.com

Our growing staff currently has 35 employees. This includes designers, inside and outside salespeople, project managers and estimators, service technicians, delivery and installation technicians and more. Our appliance showroom has a full staff of expert appliance service technicians and can service all major appliance brands including ones we don’t sell. We don’t just end the conversation once we get your purchase. It is important to us that we do not sub contract out our product deliveries because we want to be your expert team from start to finish. Village Home Stores 105 S State in downtown Geneseo, IL 309 944 1344 | villagehomestores.com

By choosing to support our small business, you are supporting our 35 employees so thank you! That support is why we are not only still here, but growing! Every department we have added to the store is by the request of our customers who hoped to get the same experience they have come to expect from Village. Therefore, we believe our customers deserve an award-winning experience in an award-winning showroom. In 2018 Village Home Stores was named a Showroom of the Year by Lighting and Decor Magazine and named a 2018 BrandSource Dealer of the Year. | villagehomestores.com

We want to make your building or remodeling process as easy and enjoyable as possible. We know for many of our customers, we are a destination. Our goal is to exceed your expectations and be worth your trip. We value your time and hope that you will find our showroom setup and process a way to save you time and money. Another way of thanking you for your business is by assuring you that we are doing all that we can to provide you with the fairest prices possible for the quality products and services we are providing you. That is why we offer a Local Low Price Guarantee.Village Home Stores is home of the local low price guarantee. If you can locally find a better deal on the same product and services we will match it. | villagehomestores.com

Our customers find that our everyday low prices are comparable to all of our competitors plus they receive a great customer experience when working with our staff. We buy from a very large buying group to allow us to offer quality products at the same prices as larger stores. If we find that someone has offered you a better price for the same products and services, we will match that local price.

“After so many years in business, many of our customers have come back to buy from us again because they know they are going to be taken care of, ” says Rob Ries, co-owner of Village Home Stores.

The goal of our staff is to stay expertly trained and to listen to your needs and best match your needs to the right products for you and your budget.  Plus you get the personal one-on-one treatment your investment deserves. You can rely on us to match you with the right product and help you learn the features that best suit your lifestyle.
Village Home Stores is your expert source for Whirlpool, Maytag, KitchenAid, Amana, Sharp, and Viking purchases and repairs. | villagehomestores.com

We curate a team of experts for your project based on your needs. That team, all under one roof, can openly communicate about your project to keep you on track and on budget. Having multiple department experts aware of your overall project vision and goal allows them to work for you to confirm details on your selections. That gives our customers a piece of mind that their overall finished project is always the team’s vision.
Village Home Stores is your expert source for appliance purchases and repairs. | villagehomestores.com

Winning the title of Dealer of the Year comes just behind a handful of other 2018 awards that we would have never dreamed of receiving! The bottom line is, Village Home Stores would be no place without the years of support our customers have shown us. Support in the form of trusting us to help make their homes more functional and beautiful. Inviting us into your home is a big deal! We don’t take that for granted. Thank you for your continued support and we hope if you haven’t yet worked with us, you will give us the opportunity to meet you and gain that trust. From DIY cash and carry customers, to complete start to finish remodels, we want to help.Village Home Stores, servicing the extended Quad Cities Region. In 2018 Village was a winner of the QCBR Business of the Year, Lighting and Decor Magazine's Showroom of the Year, and multiple Houzz awards.

We want to be your one stop shop and we can’t wait to hear what you are working on! We offer appliance sales and service, cabinetry and countertops, lighting, flooring, wall tile, and custom window treatments for both remodel and new home customers. If you have questions about any of these categories of product, just click on them in this paragraph and you will hop right over to our website. Want to start the conversation about your own project and not sure where to begin? We have a process for your project no matter how much help or product you need. Every first step to our process begins at the same place, just reach out to us. Contact us for an appointment by calling our phone number at 309 944 1344 or by completing this short online form

 

An Award-Winning Customer Experience

At Village Home Stores we take customer service very seriously. Since 1984 we have been providing expert service and quality products to our community. We are in the business of creating life-long customers. That can only happen when we put our customers and community first. Our “small business” was so thrilled recently to receive National recognition for our Appliance Service department. The United Servicer’s Association awarded our store as “Most Professional Service Company” in the 1-2 technicians categoryAppliance service - Village Home Stores

Rob Ries, Co-Owner of Village Home Stores heads up our service team that includes service dispatchers and parts administrators Amy Currier (left) and Ruth Miller (right).  Jeff Gerber (inner left) and John Moore (inner right) are our Expert Appliance Service technicians.

ASTI_awardRecently we have added a third technician to help provide our customers an even quicker award-winning service experience. We do apologize for the “Humble Brag” but for a small business like us to stand out in such a large community of servicers is exciting. Village Home Stores offers many services and we do so to a large radius of areas surrounding Geneseo, IL. We are proud of our small-town roots and can’t imagine our store being located anywhere else.

The semi-finalists for the United Servicer’s Award were selected by a panel of 5 judges and based on the 4 following areas: Technician Uniform; Service Vehicle; Company Logo: and Online Presence in Social Media. Then the finalists were selected by a group of service peers when put to a vote. No successful business should ever stop improving or learning. That is why all departments of our store attend industry conferences and trade shows whenever it is possible.trade shows

astiCo-Owner of Village Home Stores Rob Ries and Senior Service Technician Jeff Gerber were present at the Annual Service Training Institute in Miami, Florida in February to accept the award. Our staff attends many shows throughout the year. It is important for our customers to have access to anything new and up-and-coming. We also want to be sure that our staff is as knowledgeable as possible on products and trends within the categories of products we carry. Kitchen and Bath products, Lighting, Floorcovering, and Appliances are all continuously changing areas and we want you to have access to the latest and greatest.dura_training

Expert product knowledge is something our customers have come to expect from the Village Home Stores staff. Continuing training for our staff like the Dura Supreme Cabinetry training event shown above, is key to keeping our staff sharp on all that we offer. We have recently transitioned one of our current team members to act as our on-site product trainer within the store. ipads and smart TVs are also now a key part of your buying experience with our store. experts

Embracing current technology and new products and services help keep us at the very forefront of what is happening. We will never stop striving  to be your industry experts. 2015 was a pretty gigantic year for our store and 2016 is shaping up to be even better! We have already been awarded with the Best of Houzz in Customer Service for the second year in a row! Houzz.com hosts the largest residential design database in the world. Co-Owner Jim Ries (shown above with sign) was recently recognized as an early-adopter of this platform. Houzz has become an incredible tool for our staff as they work closely with customers to create and collaborate on a finished design for their own dream space. We have chosen to use our professional profile on Houzz.com to showcase our portfolio of work and a place for our customers and colleagues to review us. houzz_influencerBut that’s not all! We were also awarded with another Quad Cities Locals Love Us award in  the Custom Cabinetry category for the second year in a row. We work hard to provide an exceptional customer experience for our customers and truly appreciate this award in particular because it is based on customer voting. Thank you to anyone who was one of those voters.
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Now that your customer experience at Village Home Stores falls into the new category of “Award-Winning”, we are taking customer service even more seriously moving into 2016. If you have become one of our customers in the past 32 years we thank you so much! When you call for a service appointment, or purchase a light fixture from our store we want to count on seeing you again the next time you need anything we provide. We consider our customers as the main ingredient in our store’s community. Stop in anytime just to say “hello” to see what we are working on and what is new! Schedule your appointment for a project at (309) 944-1344 or online anytime at VillageHomeStores.com.
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