Quad Cities Kitchen Showroom Wins Best of Houzz in Service for 5th Year!

Village Home Stores wins Best of Houzz Customer Service 2019 | villagehomestores.com

We sincerely can’t believe that our small business was honored again with a Best of Houzz Customer Service award in 2019. Customer Service awards are so incredibly important to us because we have chosen to make your experience with our store our main focus. Anytime we are recognized for keeping this focus, it only makes us more excited to keep on going for you! Since 1984, our customers have been amazing with their return business, referrals, and online reviews. We are of course very thankful as well for the community of builders and contractors that we partner with in the Quad Cities area. Thank you for helping our small business stand out in such a gigantic industry.

Quad Cities area kitchen showroom Village Home Stores wins Best of Houzz Customer Service award in 2019. | villagehomestores.com

What is Houzz?

So what is Houzz? If you are online searching for ideas for your home, chances are you will stumble upon a link to Houzz pretty quickly and find out. Houzz is a website and app that is packed with content from 2.1 million home building, remodeling, and design industry professionals. It is the leading platform for home renovation and design and as of the time we post this blog, there are over 40 million monthly unique users on Houzz! Are you one of them? Houzz is free for you to join and it acts as a place to get current project inspiration, find local professionals, and organize your ideas. We are still pinching ourselves over receiving a service award in 2015 that it is truly taking us aback to realize this is our 5th year in a row to receive Best of Houzz in Customer Service.

Quad Cities area kitchen showroom Village Home Stores wins Best of Houzz Customer Service award for 5th year. | villagehomestores.com

How To Use Houzz Ideabooks

Curious how you can use this platform to help organize your remodel or new home project? Your first step is to sign up for a user Houzz profile of your own. This allows you to log into the app and keep your ideas organized as well as use the messaging system within the app to contact professionals like us privately with questions. TIP: they do send quite a few emails to users, so try and un-select any options available to avoid a full inbox of notifications Next you will want to create some ideabooks for you to sort and save your ideas into. Think of ideabooks as file folders within your Houzz profile to keep things organized. On the Village Home Stores profile, we use ideabooks to sort categories of product or areas of a design (i.e. kitchen hood ideas, flooring, tiled backsplashes, etc). Follow this link to see our ideabooks.

How to use Houzz ideabooks by Best of Houzz winners Village Home Stores. | villagehomestores.com

You can create many ideabooks, or choose to just build one to “save” your ideas to. Within the Houzz app you can even make notes to yourself about an idea you are saving. Another great feature is sharing these ideabooks with a spouse or your design professional to start a conversation about how you can take your idea and include it in your own project. Houzz has great features within sharing like adding text, sketching on images, arrows, and even stickers to the idea as you collaborate.

How to use sketch feature in Houzz ideabooks by Best of Houzz winners Village Home Stores. | villagehomestores.com

We have found this platform to be the best location for Village Home Stores to “house” our portfolio of work. While we don’t add every single project we work on to the platform, we try and update it at least a few times a month to give you a fresh idea of the work we are completing around the Quad Cities region. Village is so blessed to be located in Geneseo, IL because it means we can work in such a large surrounding area. You will see so many different cities represented in our projects. You can browse our projects on Houzz here at this link.

View our portfolio of work in the projects section of our Best of Houzz winning profile. | villagehomestores.com

Great customer reviews remain our favorite part of our Houzz profile because it warms our hearts to hear from our happy customers. If you have written us a review online this year you are sharing this award with us! Your kind words help our store stand out online and give our potential new customers way to learn who we are and the work we do. We have also been awarded a few other badges on our profile. We have been recognized as being “knowledgeable and highly valued by the Houzz community” with a Houzz Influencer badge. Our customer reviews and quick response-time for Houzz messages have granted us a Houzz Recommended badge. We have also reached a milestone of having our own work saved over 25,000 time to ideabooks on the platform.

Quad Cities area kitchen showroom Village Home Stores wins Best of Houzz and influencer badges. | villagehomestores.com

If you are curious about how you can use Houzz to collaborate on your upcoming project with our Kitchen and Bath design team just reach out to us! Our designers are excited to see what inspires you and how we can help make your own space amazing. You can find out more information about Village Home Stores here on our website and feel free to contact us to get the conversation started about your own project.

An Award-Winning Customer Experience

At Village Home Stores we take customer service very seriously. Since 1984 we have been providing expert service and quality products to our community. We are in the business of creating life-long customers. That can only happen when we put our customers and community first. Our “small business” was so thrilled recently to receive National recognition for our Appliance Service department. The United Servicer’s Association awarded our store as “Most Professional Service Company” in the 1-2 technicians categoryAppliance service - Village Home Stores

Rob Ries, Co-Owner of Village Home Stores heads up our service team that includes service dispatchers and parts administrators Amy Currier (left) and Ruth Miller (right).  Jeff Gerber (inner left) and John Moore (inner right) are our Expert Appliance Service technicians.

ASTI_awardRecently we have added a third technician to help provide our customers an even quicker award-winning service experience. We do apologize for the “Humble Brag” but for a small business like us to stand out in such a large community of servicers is exciting. Village Home Stores offers many services and we do so to a large radius of areas surrounding Geneseo, IL. We are proud of our small-town roots and can’t imagine our store being located anywhere else.

The semi-finalists for the United Servicer’s Award were selected by a panel of 5 judges and based on the 4 following areas: Technician Uniform; Service Vehicle; Company Logo: and Online Presence in Social Media. Then the finalists were selected by a group of service peers when put to a vote. No successful business should ever stop improving or learning. That is why all departments of our store attend industry conferences and trade shows whenever it is possible.trade shows

astiCo-Owner of Village Home Stores Rob Ries and Senior Service Technician Jeff Gerber were present at the Annual Service Training Institute in Miami, Florida in February to accept the award. Our staff attends many shows throughout the year. It is important for our customers to have access to anything new and up-and-coming. We also want to be sure that our staff is as knowledgeable as possible on products and trends within the categories of products we carry. Kitchen and Bath products, Lighting, Floorcovering, and Appliances are all continuously changing areas and we want you to have access to the latest and greatest.dura_training

Expert product knowledge is something our customers have come to expect from the Village Home Stores staff. Continuing training for our staff like the Dura Supreme Cabinetry training event shown above, is key to keeping our staff sharp on all that we offer. We have recently transitioned one of our current team members to act as our on-site product trainer within the store. ipads and smart TVs are also now a key part of your buying experience with our store. experts

Embracing current technology and new products and services help keep us at the very forefront of what is happening. We will never stop striving  to be your industry experts. 2015 was a pretty gigantic year for our store and 2016 is shaping up to be even better! We have already been awarded with the Best of Houzz in Customer Service for the second year in a row! Houzz.com hosts the largest residential design database in the world. Co-Owner Jim Ries (shown above with sign) was recently recognized as an early-adopter of this platform. Houzz has become an incredible tool for our staff as they work closely with customers to create and collaborate on a finished design for their own dream space. We have chosen to use our professional profile on Houzz.com to showcase our portfolio of work and a place for our customers and colleagues to review us. houzz_influencerBut that’s not all! We were also awarded with another Quad Cities Locals Love Us award in  the Custom Cabinetry category for the second year in a row. We work hard to provide an exceptional customer experience for our customers and truly appreciate this award in particular because it is based on customer voting. Thank you to anyone who was one of those voters.
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Now that your customer experience at Village Home Stores falls into the new category of “Award-Winning”, we are taking customer service even more seriously moving into 2016. If you have become one of our customers in the past 32 years we thank you so much! When you call for a service appointment, or purchase a light fixture from our store we want to count on seeing you again the next time you need anything we provide. We consider our customers as the main ingredient in our store’s community. Stop in anytime just to say “hello” to see what we are working on and what is new! Schedule your appointment for a project at (309) 944-1344 or online anytime at VillageHomeStores.com.
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