Quad Cities Kitchen Showroom Wins Best of Houzz in Service for 5th Year!

Village Home Stores wins Best of Houzz Customer Service 2019 | villagehomestores.com

We sincerely can’t believe that our small business was honored again with a Best of Houzz Customer Service award in 2019. Customer Service awards are so incredibly important to us because we have chosen to make your experience with our store our main focus. Anytime we are recognized for keeping this focus, it only makes us more excited to keep on going for you! Since 1984, our customers have been amazing with their return business, referrals, and online reviews. We are of course very thankful as well for the community of builders and contractors that we partner with in the Quad Cities area. Thank you for helping our small business stand out in such a gigantic industry.

Quad Cities area kitchen showroom Village Home Stores wins Best of Houzz Customer Service award in 2019. | villagehomestores.com

What is Houzz?

So what is Houzz? If you are online searching for ideas for your home, chances are you will stumble upon a link to Houzz pretty quickly and find out. Houzz is a website and app that is packed with content from 2.1 million home building, remodeling, and design industry professionals. It is the leading platform for home renovation and design and as of the time we post this blog, there are over 40 million monthly unique users on Houzz! Are you one of them? Houzz is free for you to join and it acts as a place to get current project inspiration, find local professionals, and organize your ideas. We are still pinching ourselves over receiving a service award in 2015 that it is truly taking us aback to realize this is our 5th year in a row to receive Best of Houzz in Customer Service.

Quad Cities area kitchen showroom Village Home Stores wins Best of Houzz Customer Service award for 5th year. | villagehomestores.com

How To Use Houzz Ideabooks

Curious how you can use this platform to help organize your remodel or new home project? Your first step is to sign up for a user Houzz profile of your own. This allows you to log into the app and keep your ideas organized as well as use the messaging system within the app to contact professionals like us privately with questions. TIP: they do send quite a few emails to users, so try and un-select any options available to avoid a full inbox of notifications Next you will want to create some ideabooks for you to sort and save your ideas into. Think of ideabooks as file folders within your Houzz profile to keep things organized. On the Village Home Stores profile, we use ideabooks to sort categories of product or areas of a design (i.e. kitchen hood ideas, flooring, tiled backsplashes, etc). Follow this link to see our ideabooks.

How to use Houzz ideabooks by Best of Houzz winners Village Home Stores. | villagehomestores.com

You can create many ideabooks, or choose to just build one to “save” your ideas to. Within the Houzz app you can even make notes to yourself about an idea you are saving. Another great feature is sharing these ideabooks with a spouse or your design professional to start a conversation about how you can take your idea and include it in your own project. Houzz has great features within sharing like adding text, sketching on images, arrows, and even stickers to the idea as you collaborate.

How to use sketch feature in Houzz ideabooks by Best of Houzz winners Village Home Stores. | villagehomestores.com

We have found this platform to be the best location for Village Home Stores to “house” our portfolio of work. While we don’t add every single project we work on to the platform, we try and update it at least a few times a month to give you a fresh idea of the work we are completing around the Quad Cities region. Village is so blessed to be located in Geneseo, IL because it means we can work in such a large surrounding area. You will see so many different cities represented in our projects. You can browse our projects on Houzz here at this link.

View our portfolio of work in the projects section of our Best of Houzz winning profile. | villagehomestores.com

Great customer reviews remain our favorite part of our Houzz profile because it warms our hearts to hear from our happy customers. If you have written us a review online this year you are sharing this award with us! Your kind words help our store stand out online and give our potential new customers way to learn who we are and the work we do. We have also been awarded a few other badges on our profile. We have been recognized as being “knowledgeable and highly valued by the Houzz community” with a Houzz Influencer badge. Our customer reviews and quick response-time for Houzz messages have granted us a Houzz Recommended badge. We have also reached a milestone of having our own work saved over 25,000 time to ideabooks on the platform.

Quad Cities area kitchen showroom Village Home Stores wins Best of Houzz and influencer badges. | villagehomestores.com

If you are curious about how you can use Houzz to collaborate on your upcoming project with our Kitchen and Bath design team just reach out to us! Our designers are excited to see what inspires you and how we can help make your own space amazing. You can find out more information about Village Home Stores here on our website and feel free to contact us to get the conversation started about your own project.

Colona, IL- A Laundry Room With “Loads” of Style

This may be a Laundry Room tour, but don’t miss out on an opportunity to see inspiration here for any space in your home. Every design detail and material selection showcased in this tour translates perfectly into an option for your own kitchen or bath project with Village Home Stores. As we show you around this incredible new spacious multi-purpose room, take note of what grabs your eye. Pardon the unavoidable play on words but there is “loads” of inspiration in this space! Press play below to watch a video tour of this finished space on a recent episode of the Village Home Show.

A spacious new layout for this Laundry Room includes a long wall of storage and countertops divided into three sections. This wall of the design has been designated the “folding wall”, a place to sort, hang, and organize laundry tasks. The dark painted finish shown above is a painted finish from our Durasupreme Cabinetry line. The paint is named “Graphite” shown here on the “Silverton” doorstyle. Cabinetry throughout provides added storage to this hallway room for far more than just laundry items. On the wall opposite is a sink and cabinet area finished in the “Zinc” paint with “Slate” accent glaze. These cabinets surround a Maytag® laundry pair ready to tackle your toughest loads:
laundry pair in Metallic Slate finish by Maytag. | VillageHomeStores.com

This front load Washer and Dryer is in Maytag®’s stylish new Metallic Slate finish and has been raised up onto storage pedestals. With 4.5 cu. ft. capacity in the washer and 7.4 cu. ft. in the dryer, that is enough capacity to clean 29 towels in one load. Maytag is so confident in this laundry pair (manufactured in Ohio) they include a 10-year limited parts warranty on the key components of your investment: The Direct Drive Motor and Stainless Steel Wash Basket on the Washer, and Drive Motor and Drum on the Dryer. This Washer delivers best cleaning in the industry driven by Maytag®’s PowerWash® system, featuring the extra cleaning action of the PowerWash® cycle and an internal heater. Other great features of this laundry pair are:

  • The Fresh Hold® option keeps clean clothes smelling fresh in the washer with an internal fan and tumbling feature that circulates air through clothes for up to 12 hours after the wash cycle ends.
  • An internal heater provides steam and sanitize cycles. Use steam settings on tough stains and remove 99.9% of household bacteria with the high-heat sanitize cycle.
  • Steam settings on the Dryer help to relax and prevent stubborn wrinkles , refresh clothes and reduce static.

DuraSupreme's painted Zince gray finish in a Laundry Room design including Cambria quartz. | VillageHomeStores.com

Elkay dusk gray undermount sink on Cambria Summerhill quartz. | VillageHomeStores.comThe “Summerhill” Cambria quartz design is the perfect compliment to each of the painted cabinet finishes. A standard “Eased” edge is used with no quartz backsplash installed. The sink wall of cabinetry includes a large single bowl undermount sink from Elkay. Elkay’s “Dusk Gray” finish mimics the accent glaze of the cabinets as well as the laundry pair and “Graphite” painted cabinets across the room. While a stainless steel or warm brushed nickel finish would look right at home in this space, polished chrome is a bright and stylish choice. The countertops and textured glass tiles are illuminated by our Diode LED lighting system. We love the little reminder system this homeowner has started using with her Diode lighting. If there is laundry running that will need to be changed over to the dryer, all the lights are turned off but the undercabinet lighting remains on. Since these lights are low-voltage, this system is a cost-effective way to remind her as she walks down the hall that there is laundry to check back on. trashThe sink wall of cabinetry that faces a window is fit with great storage solutions. A pull-out double bin waste basket on one end, and sliding shelves on the other. Also concealed within the top drawer of one of these cabinets is an innovative way to store and access your ironing board. Press play below to see this cabinet reveal and unfold to access this fold-away ironing board feature.

laundryIG4Stylish and interesting, the Adorne series of switches and outlets has been placed throughout this new Laundry Room. This unique system is available from our legrand line and has customization options that are almost limitless. Read more about the Adorne series here in a past blog post about the Master Bathroom in this very same home. The finish shown in this space is the “Satin Nickel” wall plate. The perfect choice against the American Olean textured glass tiles. These “Elegant Crystal” tiles in the “Sand” finish measure 4″ x 12″ long and add texture and dimension to the space.

American Olean Elegant Crystal textured glass tile. | VillageHomeStores.comThat same tile is installed on the folding wall of the design. Taking a suggestion from the elongated wall tile shape is a 12″ x 24″ sized tile from our Florstar line on the floors. This series is names “Matrix” and the color is “Azul”. This versatile wall of cabinetry now includes hanging storage, cabinet storage, and a floating drawer area in the center for folding and sorting laundry. Below this counter is space for three rolling laundry carts that can be easily moved from here to the laundry units across the room. folding_counter

houzzinfluencer2016See the entire album of photos from this stylish Laundry Room remodel over on our award-winning Houzz.com page. We are winners of Best of Houzz many years in a row and have been awarded the title of “Houzz Influencer” by this rapidly-growing platform.  Click here to see the entire finished space and save the images to your own project ideabooks. This room was not originally the Laundry Room for the home. Do you have a project that may require someone to help you space-plan you existing home into a better functioning space for your lifestyle? Our expert design team can help! We can provide you with a design and material selection. From there you can do the work yourself or we can arrange to coordinate everything for you.  Contact us today to start the conversation. Call (309) 944-1344 or complete this short online form and someone from our staff with reach out to you. We can’t wait to hear what you are working on!cabinet_designer_quad_cities

An Award-Winning Customer Experience

At Village Home Stores we take customer service very seriously. Since 1984 we have been providing expert service and quality products to our community. We are in the business of creating life-long customers. That can only happen when we put our customers and community first. Our “small business” was so thrilled recently to receive National recognition for our Appliance Service department. The United Servicer’s Association awarded our store as “Most Professional Service Company” in the 1-2 technicians categoryAppliance service - Village Home Stores

Rob Ries, Co-Owner of Village Home Stores heads up our service team that includes service dispatchers and parts administrators Amy Currier (left) and Ruth Miller (right).  Jeff Gerber (inner left) and John Moore (inner right) are our Expert Appliance Service technicians.

ASTI_awardRecently we have added a third technician to help provide our customers an even quicker award-winning service experience. We do apologize for the “Humble Brag” but for a small business like us to stand out in such a large community of servicers is exciting. Village Home Stores offers many services and we do so to a large radius of areas surrounding Geneseo, IL. We are proud of our small-town roots and can’t imagine our store being located anywhere else.

The semi-finalists for the United Servicer’s Award were selected by a panel of 5 judges and based on the 4 following areas: Technician Uniform; Service Vehicle; Company Logo: and Online Presence in Social Media. Then the finalists were selected by a group of service peers when put to a vote. No successful business should ever stop improving or learning. That is why all departments of our store attend industry conferences and trade shows whenever it is possible.trade shows

astiCo-Owner of Village Home Stores Rob Ries and Senior Service Technician Jeff Gerber were present at the Annual Service Training Institute in Miami, Florida in February to accept the award. Our staff attends many shows throughout the year. It is important for our customers to have access to anything new and up-and-coming. We also want to be sure that our staff is as knowledgeable as possible on products and trends within the categories of products we carry. Kitchen and Bath products, Lighting, Floorcovering, and Appliances are all continuously changing areas and we want you to have access to the latest and greatest.dura_training

Expert product knowledge is something our customers have come to expect from the Village Home Stores staff. Continuing training for our staff like the Dura Supreme Cabinetry training event shown above, is key to keeping our staff sharp on all that we offer. We have recently transitioned one of our current team members to act as our on-site product trainer within the store. ipads and smart TVs are also now a key part of your buying experience with our store. experts

Embracing current technology and new products and services help keep us at the very forefront of what is happening. We will never stop striving  to be your industry experts. 2015 was a pretty gigantic year for our store and 2016 is shaping up to be even better! We have already been awarded with the Best of Houzz in Customer Service for the second year in a row! Houzz.com hosts the largest residential design database in the world. Co-Owner Jim Ries (shown above with sign) was recently recognized as an early-adopter of this platform. Houzz has become an incredible tool for our staff as they work closely with customers to create and collaborate on a finished design for their own dream space. We have chosen to use our professional profile on Houzz.com to showcase our portfolio of work and a place for our customers and colleagues to review us. houzz_influencerBut that’s not all! We were also awarded with another Quad Cities Locals Love Us award in  the Custom Cabinetry category for the second year in a row. We work hard to provide an exceptional customer experience for our customers and truly appreciate this award in particular because it is based on customer voting. Thank you to anyone who was one of those voters.
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Now that your customer experience at Village Home Stores falls into the new category of “Award-Winning”, we are taking customer service even more seriously moving into 2016. If you have become one of our customers in the past 32 years we thank you so much! When you call for a service appointment, or purchase a light fixture from our store we want to count on seeing you again the next time you need anything we provide. We consider our customers as the main ingredient in our store’s community. Stop in anytime just to say “hello” to see what we are working on and what is new! Schedule your appointment for a project at (309) 944-1344 or online anytime at VillageHomeStores.com.
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Best Of Houzz 2015: A Houzz How-To

First and foremost a gigantic THANK YOU to our customers and contractors who helped us to be considered in the Best Of Houzz 2015 award process. We are so excited and grateful to announce that our store received an award in Customer Service from Houzz.com.

village_on_houzzHouzz.com has become a wonderful tool for our customers and contractors to use during their project with us. Last year we became more active on the site to give access to our project photos to the 25 million monthly users the site sees. Many of the projects featured right here on our blog have been uploaded as complete projects to our Houzz.com portfolio. Find our Houzz professional profile here.

houzzIf you are unfamiliar with Houzz.com and what it is we want to give you a brief how-to in this blog post.  The site itself also runs as a very user-friendly app on tablets and even smart phones. Many of our clients use the Houzz app on their tablet while right here in our store. Houzz is available to help you collect ideas and inspiration for your remodel or new home project. What sets this site apart from others is that you must be a professional to upload content to the site. Not only is the content itself monitored for quality, all reviews submitted to the site go through an extensive process before being posted.

ideabooks on houzzUsing Houzz is very simple. You create an account using your email address. From there you will create “ideabooks” that you will save your project ideas into. Think of these ideabooks as the file folders you would keep your images within. If you were building a home, having multiple ideabooks to keep areas of the project organized can be a fantastic tool. These ideabooks can also be made private. For example, you and your spouse or partner can share your houzz ideabooks with your designer at Village Home Stores and make notes within the app. This allows you a visual way to collaborate on ideas. Our “Hoods” idea book is shown on the left. We often use this ideabook in meetings to help get an idea of what look the client is looking for in their design. Houzz has a step-by-step tutorial about creating ideabooks that can be found here.

image tags on houzzEach professional profile requires upkeep and accessibility. We monitor our profile closely for any questions and interaction we get from our content. We receive around 2-5 questions about our project photos weekly and are able to provide expert answers to the users on the site. Many of the questions you may have about an image you find on Houzz can be answered within “tags” on the image. Image tags on Houzz can be added by users and professionals both publicly and privately. These tags are another great tool to use an collaborate with your professional. These green price tag icons are click-able notes within the image. They may include product information or notes from your designer as to why the image was saved and sent to you.  If you find you have a question that isn’t answered within the image description or a tag you may always contact the professional who uploaded the image.

We do love Pinterest but sometimes content on that site can lead to a “dead end” and your questions remain unanswered. On Houzz you have direct access to the professional who provided that content via email. In fact think of Houzz as a professional directory for your project. Houzz is the largest residential design database in the world and it is and easy way for people to find inspiration, organize their ideas, get advice, and hire the professionals they need to help turn their ideas into reality. Houzz offers a wonderful service to their users that connects a professional directory with project images and customer reviews. Thanks again to all of our clients and colleagues who reviewed and used our profile in 2014 and led to this Best of 2015 Customer Service award! phone_number

Looking Back & Looking Ahead

Before looking ahead at what amazing things 2015 has in store for Village Home Stores, we wanted to take a look back at our year online with you. Your response has been so fantastic to all of our content and we thank you so much for joining in with us! With 30 years of business behind us and many more ahead of us, we have been so happy to start sharing with you some of the work that we are doing. Turns out you love seeing beautiful spaces just as much as we love creating them! So what have you been most interested in? Finishes and function!  We have had great feedback on the many combinations of finishes we can arrange for your project.finishes

pinboard_kitchenWith all of the categories or products and finishes available it can be overwhelming when you begin a project. At Village Home Stores we realize that taking on a project like a remodel or building a new home, there is a lot to select. That is why during your project you will gain an entire team of staff here at Village to help you make those selections. Seeing combinations we have already completed can help us help you decide your own tastes and needs. See our entire Pinterest board of completed looks here. We will be adding to it almost weekly throughout 2015.

Selecting finishes for your project is not the only thing that grabbed your attention in 2014. You made it clear to us you are also interested making your design as functional as possible.Function

Kitchens need to look beautiful but they also must function as best as they can. All across our social media platforms we have noticed you love having access to see inside some of the cabinets in our designs.pinterestThis Kitchen Storage Solutions board over on our Pinterest page is a great running collection of some of the amazing cabinets available right now to help you make the most of your kitchen space. Many of these cabinet storage solutions can be ordered from our standard cabinet lines and a smarter way to use your space is one of the main reasons why  our customers choose to remodel their existing kitchens.

pinterest_ideas_kitchenPinterest is a wealth of inspiration for your project and if you see an idea on there do share it with us! We would love to help make it happen for your project! Walk-through pantry fronts continue to be a common request from our customers and our Pinterest followers love to see them as well. Our most popular board over on our Pinterest page is one that showcases “Transitional Kitchens“. This pin board  has a collective 145 “re-pins” and proves to us that many of our Pinterest followers are drawn to more universal styles instead of full on Traditional or Modern kitchen spaces. Choosing fixtures like your cabinets and tops in a Transitional style is a functional way to use your space and adapt to it over the years as your own tastes change.

We also have become very active on the website Houzz.com. If you are planning a remodel or building a home anytime soon we highly recommend starting a profile with Houzz to keep you organized. It is a wonderful tool to collect ideas and share them with your Village designer and/or builder.houzz2014

Hidden OrganizerOne of our popular images on our Houzz page is this kitchen organizer drop zone cabinet. This image has been added to 170 ideabooks on the site in 2014. It shows a panel-ready refrigerator as well as a kitchen “command center” in a Bettendorf home. We completely understand why anyone working on a kitchen project would want to include this in their design. Keeping kitchen counter piles and messes organized for an active family can be challenging but this unit helps out tremendously! See it in action here over on our YouTube channel.

Speaking of YouTube, that is another place you can look forward to seeing more of us in 2015. See our channel here. You can also watch our new Village Home Show on WQAD ! We will also have a website where you can watch current and past episodes, just click here .

instagramWith the launch of our new television show and all of the new projects we will be starting in 2015 you can follow along a number of ways. If you are on Instagram see behind-the-scenes photos and short videos of featured projects we post there. Follow us at @villagehomestores. Our Facebook page will continue to be a great way to see what we are working on as well. We hope to help inspire  you wherever you are online and we can’t wait to see what great things 2015 has in store for us! Is 2015 the year you take on a home project? If so, feel free to reach out to us to get started. Estimates are free and your first appointment can be as detailed or relaxed as you would like.

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