Last week we were invited to join a few other Illinois sales teams from small businesses like ours at the World of Whirlpool training facilities in Downtown Chicago, IL. Our commitment to ongoing product training is why our customers find such an added value in working with Village Home Stores. There are new features introduced all of the time and it is our passion to help you find the right appliances for your budget and your lifestyle. We also want to be available to help you use your new appliances confidently once you have them installed. Training events like this keep our team savvy and knowledgeable for you.
We try and send our team to product training 1-2 times a year but we have never experienced a training quite like the one we had last week! Two full days of hands-on product demonstrations and chances everywhere we went to use and experiment with the features we were learning about. Product training in the appliance industry is not just about learning what the new finishes and features are, tech in the kitchen has completely changed the game!
Smart Home And Connected Kitchen Tech
Village Home Stores team is excited to be on board with all of these exciting ways you can add tech to your own home kitchen experience. Scan-to-cook, voice control timers and settings, and ingredient recognition. These are not “kitchen of the future” terms, they are available right now! Many of the appliance models we trained on from Maytag, KitchenAid, and Whirlpool have “connected” features. Whirlpool has launched an entire line of connected appliance products and they had a huge kitchen setup installed for our team to explore and train with.
I was really excited to train on and operate all of the new Whirlpool Smart Appliances. We learned so many ways they can help simplify our lives-Tammy Clark, Appliance Expert at Village Home Stores
Getting this hands-on training with models we don’t typically get to see and use is a priceless opportunity for our team. Connected appliances are new to everyone so we are just as intrigued and curious as you! The apps and screens on the appliances are all very easy to use and give you options for how you are guided to use them. You can even favorite recipes and settings so that your appliances can adapt to you personally and help to simplify your life.
Hands-On Appliance Training
Resident Chef for Whirlpool brands Ann Nolan trained us on the chrome-infused griddles found on our KitchenAid commercial-style cooking products. We learned about the many benefits of this even-heat griddle including how easy it is to clean. There is no “seasoning” to worry about and we saw first hand that the non-porous surface cleans up very easily! Have a chrome-infused griddle from us? Check out this quick video Chef Ann made showing you the steps to clean it up easily.
Wall Ovens Guaranteed to “FIT”
Our team trained heavily on freestanding ranges and wall ovens beginning with a refresh of the FIT System Install Guarantee. Did you know that with the FIT system you can replace your existing 27″ or 30″ wide wall ovens and Whirlpool guarantees it will fit in your existing opening!? That is some valuable piece of mind when shopping. We had a chance to install a wall oven using the versatile FIT brackets and trim kit just to try it out!
Ice, Ice, Baby!
My favorite part of training was the undercounter icemaker. It was cool to see the difference between ice from that versus an ice dispenser in a refrigerator. Also, the pizza was awesome.-Seth Owen, Appliance Expert at Village Home Stores
The pizza Seth is referencing was our off-site event for the evening. The Whirlpool Corporation took us on a Chicago Pizza Tour and it was an absolute dream! If you are looking for a fun and unusual way to see the city, (and if you can throw down on at least 2 lbs. of pizza in a few hours), we highly recommend it! But back to that icemaker Seth was talking about. Who wouldn’t love restaurant quality ice in your own home? Doesn’t that sound amazing? Ice is the only element you can add to something that elevates the experience without altering the flavor! They showed us what a different Clear Ice can make! Press play below to see this fun exercise we did comparing Clear Ice to regular ice from the freezer:
The KitchenAid Clear Ice in these undercounter models produce the most preferred ice in the industry! These icemakers are available in 15″ and 18″ wide models and they come backed by a 2 year warranty. They can be ordered panel-ready to give a built-in look for your kitchen design and the articulating door hinge allows it to be installed flush with the cabinetry and not stick out. We had some extensive cooktop training on both gas and induction cooktops which led to a very important training topic: ventilation!
Are you a serious home chef? Have you ever burned something in the kitchen? If you answered yes to either of those questions, you know how important kitchen ventilation is. Proper ventilation can help you filter heat, odor, grease, and smoke from your cooking space. A great new feature just launched is the Auto Turn On option on some vent hoods. This allows you to take the guesswork out of when to use your hood because it will just turn on when needed. We were blown away by this demo we experienced showcasing ventalation options from the KitchenAid Commercial line. Press play below to see some boosted vent power:
That is a 20 lb. cabinet door and just a 600CFM hood!!! Not even the most powerful hood we have available. Have questions about how much CFM power you need? Our team will work with you to pair your cook surface’s BTU’s and consider the location and your cooking habits when helping you select the right ventilation investment for your kitchen. A few months ago we met Chef Ann Nolan in Nashville and she was showcasing a brand new product on the EXPO floor of that show. Last week we were able to dive into more detailed training for it.
KitchenAid SmartOven+ with Powered Attachments
The KitchenAid SmartOven+ with Powered Attachments is one of the most exciting new appliance products we have seen in years! This wall oven can be used for standard baking and convection baking… but plug one of these powered attachments in and you have the ability to crisp, steam, and even grill in your wall oven! If you love the cooking process this wall oven will take your time in the kitchen to a whole new level. Imagine steaming an entire meal in a single pan, or making 3 racks or ribs any time of the year!?! There are even pre-programmed recipes in the wall oven to encourage you to experiment with your new attachments and they guide you through the entire process. You can even set a “flip” reminder for your burgers! You can read more about the SmartOven+ and see Chef Ann grilling with it here in a past blog post.
One thing we learned last week that really stuck with us about this wall oven product is the inspiration for it. The KitchenAid stand mixer is iconic. Not just within the Whirlpool brands of products, but in kitchens across the globe. What makes the stand mixer successful and has kept it relevant all of these years is the ability to add new and exciting attachments to any mixer base. The front port of a stand mixer (see above) can transform to suit so many tasks. That same concept was what drove the design of the port for the powered attachments of this SmartOven+ unit. The base “plugs” into the back of the wall oven and you stack whatever attachment you are using on top. A gravity-close cover seals the opening when an attachment isn’t in use.
Another exciting thing about this product is that KitchenAid included Chef Ann in the conversation while developing this product! She was able to make design notes and suggestions (like the sloped back wall of the grill pan and baking stone for utensil use) and she even developed the recipes programmed into the unit! Do you love being the first in your family or neighborhood to have fun and exiting new things but worry they will become outdated? Don’t worry here! Any powered attachment KitchenAid launches moving forward will work with this wall oven unit. And yes, there are others in the works!
The entire facility at World of Whirlpool was absolutely incredible. Both days we were treated to a chefs tasting 3 course lunch all prepared in the test kitchens on site. There were so many beautiful displays and believe it or not, we didn’t even see everything there even after two days of training! We don’t want to share every single detail from our trip because we will be unpacking some of these things in more detail on upcoming episodes of the Village Home Show.
Our team also trained on Maytag products, all brands of dishwashers, refrigeration, baking drawers, the new low-profile microwaves, laundry products and more! See and learn more about the low-profile microwave hoods here in a past blog post. Tammy even got to snap a selfie with the Maytag Man!
We trained on Whirlpool and Maytag laundry products and even saw the single unit Smart All-In-One Washer/Dryer from Whirlpool! This slim, ventless unit can be installed almost anywhere! Think how amazing it would be to wash a load right in your master closet! Learn more and shop this model here at villagehomestores.com
The building where World of Whirlpool us located is a landmark in itself! The Reid Murdoch Building is a historic and important building in the river-facing skyline of Downtown Chicago. We got a tour of the top clocktower one sunny afternoon and the views were amazing! It was such a busy and informative training trip but we had such a great group to train with! It is always so much fun to meet teams from stores just like ours who value the customer experience and seek to provide the best service and products for their neighbors.
The training and hospitality we were given from the Whirlpool Corporation was top-notch. We can’t thank them enough for including our store in this training opportunity. It is our honor to continue to earn our title of the Quad Cities Regional experts on appliances. If you are shopping for appliances and are not quite sure what is right for you, reach out to our team! There are hundreds of products out there and we can help you narrow your options down to what is right for you and your budget. If you have questions or would like for one of our team members to prepare a quote for you, just complete this short form online and we will be in touch. We can’t wait to hear what you are working on!